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Home >> SOLUTIONS>>CALLCENTER>>DIVACC OMNICHANNEL CONTACT CENTER

DIVACC OMNICHANNEL CONTACT CENTER

DivaTEL

Contact Center

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Price: Call!

Witness the magic of truly personalized omnichannel customer experience.
A versatile Omnichannel contact center.

DivaCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Our application has been designed in a way to make sure that the user loyalty is built and the customers’ expectations are accomplished.
Doesn’t matter what your business size is, Our Contact Center is most affordable Contact Center Software for small businesses and enterprise as well.

Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints

Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.


Driven by human connections to make a real difference

DivaCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, DivaCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.

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Features of our Contact Center Software:

Group-21700-50x50

Auto, Predictive, Progressice, Broadcast & Preview Dialer 

An ideal tool for businesses with huge call volumes.

A Predictive Dialer feature is an ideal tool for businesses with huge call volumes. The Predictive Dialer has the functionality to anticipate when to place the next call. Based on the number of agents and the stipulated average talk time it adjusts its calling pattern. When an agent’s availability is on the higher side, and also the call is short, the predictive dialer dials the number more frequently. If the agent’s availability is on the higher side and also the call is short, predictive dialer dials the number more frequently. Similarly, if agents are not available or the average talk time is more, it adjusts accordingly and ensures to keep the customer on less or no hold.

 

Group-21701-50x50Skill Based Routing 

Customer engagement with the organization to the next level.

Route-Calls to Right-Agent at Right-Time

Let’s take the customer’s engagement with the organizations to the next higher level. With the Skill Based routing, the customer calls will be routed to the agents with whom customer would be interested in talking to as the calls will be segmented on the basis of each agent’s skills. This makes the communication more precise and raises the accuracy level. This leads the agents to work more efficiently as per their forte and can come up with fruitful results and immense customer satisfaction, not only results but it boosts agent’s confidence and their morale to work harder as he is a master of a particular field. An assignment strategy which opts the best suited agent for the particular call instead of simply transferring it to next available agent.

 

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Automatic Call Distribution 

Helps to distribute calls among available agents using specific strategies.

Streamline Call Flow

Want to streamline heavy call flow? Here comes, Advanced ACD which helps you in evenly distributing the calls among available agents by following specific strategies.Yeah! Now don’t worry about handling the calls manually, concentrate only on the performance and achieving the objectives of existence. With these predefined protocols automatically these calls will be routed to the available agents, which avoids burden on single agent and also keeps the customer on less or not on-hold

  

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WebRTC Phone 

inbuilt web-phone based on WebRTC technology by Google.

Say No to IP Phones!

In corporate world utilization of workspace is a crucial part which has to be done in a way which soothes to everyone. Especially in Contact centers, small cubicles are crafted for executives where desktop, external phone, headphone and other stuff is kept, it looks so clumsy as hardly they have space to fit into it. Our Contact Center has come with a solution for the businesses working in less space. Unlike, other software, Our Contact Center has inbuilt webphone which is based on WebRTC technology by Google. Here people do not require any IP phone or hard phone or any third party softphone as it has inbuilt in the software. Executives will be logging in their portal and the webphone will pop up in their window.

  

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Auto Dialer 

Automation can be a major contributor in to use resources effectively and enhance productivity.

Automation can be a major contributor in better resource utilization and increased productivity. The auto dialer feature of our Contact Center will automate a crucial part of an outbound calling campaign in a Contact Center. This will fetch the leads from the database or CRM and call the number of leads as per the dial ratio. Once the call is connected, it will detect who is on the other side of the phone, a human or an answering machine or busy signal. If the system detects an answering machine or voicemail, it will be dropped at the same moment to save time and thus increase efficiency of the dial rate. However, if it gets connected with the customer either it plays pre-recorded message which is often called as Voice Broadcasting or Robo Calling or it connects with the respective person and will be routed to the available agent. The whole process will be performed automatically by the dialer. This feature is the best to qualify leads and passes only qualified calls to the agent as it is tinguishes the live human pick-up from the answering machine.

 
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Single Tenant & Multi Tenant 

Get a powerful Single tenant & multi-tenant feature for contact center.

 

 

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Multilevel IVR 

Smart Multi-tenant IVR functions and call flow design.

 

 

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Real Time Analytics & Reports 

Real-time analysis feature allows you to Monitor & analyze all customer interactions.

 

 

 

WFH Features:

 

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Remote Agent 

Internet ON or OFF, work seamlessly from anywhere.

 

 

WebRTC-phone-50
In-built WebRTC Phone 

Audio & Video calls. Truly advance!

 

 

Browser-based-50
Browser Based 

No installations please! Simple & Easy.

 

 

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Call Forwarding To Mobile 

Getting you connected is our responsibility.

 

 

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Call Bridging 

Connecting Agents to Customers & vice versa.

 

 

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Call Recording 

Inbound or Outbound, all calls get recorded.

 

 

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Highly Secure 

Trust us! We have covered everything.


 

 

DASHBOARD:

  • Account

  • Real Time

  • Platform

  • Registration Status

  • Queue

  • Live Calls

  • Campaign

 

HIGHLIGHTS:

  • Call on Mute

  • DTMF to dial call manually

  • Internal Transfer

  • External Transfer

  • Disposition to fill the outcome of the call

  • CRM integration via API

 
STRATEGY TO DISTRIBUTE CALLS:
  • Agents-With-Fewest-Calls
  • Agents-With-Least-Talk Time
  • Longest-Idle-Agent
  • Ring-All
  • Round Robin
 
REAL TIME ANALYTICS AND REPORTS

For any call center, analytics and reports are very much important to measure current performance, find improvement area and improvisation. The reports play a major role in decision making. Here Real time analytics and reports can provide minute level details in real time to the supervisors and management to keep close eyes over the performance of the agents and ensure they are providing the best customer experience to the callers.

Our Contact Center has the dashboard view with different metrics for the supervisors and admin for live monitoring so they can keep track of different areas. This real time reports can be further drilled down to check things at a granular level, too.

 

BELOW IS THE LIST OF AREAS WHICH CAN BE TRACKED USING REAL TIME ANALYTICS AND REPORTS

  • Agent performance

  • Customer experience

  • Agent strength and skills

  • Multi-Tab queue report

  • Mulit-Tab Campaign Report

  • Live Agent Registration Status

 

MORE FEATURES

Let’s explore more features and set your team up for success thereby creating a value to your business.

  • Multi-tenant Support

  • Multi-lingual Support

  • Trunk/Gateway Management

  • DID Management

  • Campaign Management

  • Configurable Scripts

  • Lead Management

  • Easy Agent Management

  • Inbuilt Basic CRM

  • Agent Callback Management

  • Outbound Job Scheduler

  • Easy to Configure Call Routing

  • Voicemail

  • Multi Level Interactive Voice Response (IVR)

  • Music on Hold (MOH)

  • Answering Machine Detection

  • Call Transfer to:
       Agent
       Queue
       Supervisor
       External number

  • Call Conference with:

       Supervisor
       External Number

  • Sticky Agent

  • Barge-in / Coaching / Whisper

  • Automatic Missed call / Abandoned Call Dialing

  • DNC Control

  • Call Disposition Details

  • Agent Break Details

  • Live Call Monitoring

  • 100% Voice Logging

  • Recording Playback & Download Options

  • Real Time Queue & Agent Status

  • Real Time Call Status

  • Real Time Campaign Monitor

  • Standard Reports

  • Multi Users Login

  • User wise Time Zone

  • Theme Selection

  • Time Conditions based Inbound Call Routing

  • Week Off Mode

  • Holiday Mode

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DIVACC OMNICHANNEL CONTACT CENTER

DIVACC OMNICHANNEL CONTACT CENTER

Witness the magic of truly personalized omnichannel customer experience.
A versatile Omnichannel contact center.

DivaCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Our application has been designed in a way to make sure that the user loyalty is built and the customers’ expectations are accomplished.
Doesn’t matter what your business size is, Our Contact Center is most affordable Contact Center Software for small businesses and enterprise as well.

Tulis komentar Anda

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021-30022778

Sales dan marketing SALES & MARKETING :
Indra Ilham - Ext. 111
John - Ext. 110

Sales dan marketing WHATSAPP & HANDPHONE : 

DIVATEL - 0851-7306-0800
Ismed S. - 0852-8940-4589
Dipa A. - 0821-1063-2366
Indra Ilham - 0818-188-818-59
John - 0812-1070-3999

Sales dan marketing INTERACTIVE DISPLAY :
Dharma - 0878-7753-7902
Carlo - 0878-8796-8114

Sales dan marketing EMAIL :

[email protected]

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