written by ADMIN MANAGEMEN at 2015-04-11

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Voice menu – sphere of usage and functional possibilities

IVR is widely used phone service nowadays. Due to its potential, voice menu is essential part of business running in general and its telephone communication side in particular. Main possibilities and advantages of such service as IVR are such:

• Presentation of company;
• Distribution of customers calls to definite department;
• Increasing of managers’ possibilities to serve more clients;
• Effective organization of employees work.

In modern world every large company that is supposed to have a lot of phone calls and departments needs this phone service. Among such companies are banks, call-centers, supermarkets and hypermarkets, mobile phone operators, internet shops, internet providers etc. Setting it up, every company can find useful sides from this service.

IVR menu - how it works?

The service of voice menu allows the company to distribute the customer's calls directly to special department. The process of IVR is done in such a way: the caller hears the offer to press necessary button for get directly to special department of company according to his/her aims.

Voice menu opportunities are great. It allows not only create first impression about company and acquaint customers with company and the service they propose, but also help the callers coordinate his/her call to special department. 

How to get IVR service?

To get such kind of service is very easy. But before the service itself, you should get firstly the number for necessary country. Everything is done online and all is necessary is only to:

1. Make registration, 
   
2. Make the payment necessary for ordering number and for connecting phone service via your profile,
3. Make an order for connecting number, 
   
4. Write request from personal account for ordering phone service.

Writing email on ordering virtual phone service, don’t forget to point how you want your IVR looks like. And Freezvon.com connects you voice menu according to your wishes and answers all the questions that can appear. Setting up of service is very fast, so you will be able to feel all IVR possibilities almost immediately.