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PT. DIVATEL PRATAMA
Menara Kuningan 6th Floor,
Jl. H.R. Rasuna Said Blok X-7 Kav.5,
Jakarta Selatan 12940

Telp.: 021-30022778 (Hunting)
          0852 8940 4589 (Mobile/WA)
Email: [email protected]

Sales dan marketing DIVATEL - 08517-306-0800
 

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Home >> Solutions>>Hosted Services>> IT Help Desk

IT HELP DESK

Your IT Help Desk keeps your organization running efficiently. When someone calls with a problem, the quicker your people get answers, the more efficient they are at performing their job. Getting the call to the right person, right away, is critical.

BUSINESS CHALLENGES

Many Help Desk operations suffer from:

  • Poor response times and uncertain performance.
  • Calls routed incorrectly to people who don’t know the answers.
  • High costs for capital-intensive equipment.
  • Disparate systems that don’t work together.
  • No insight into issues that recur, and their frequency, to prioritize fixes.
  • Expensive maintenance and support from technology vendors.
  • Difficulty in changing system setups and features, making change slow and laborious.
  • An inability to track the amount of time spent resolving specific tickets.

OUR SOLUTIONS

Our Hosted Call Center technology fits help desks like a glove. Here’s why:

  • Easy-to-use software; reduces work for help desk staff and allows them to focus on the job, not the technology.
  • Associate the time spent resolving specific tickets to develop an ROI business case for fixes.
  • The systems are no longer capital intensive; pay only one, fixed monthly expense.
  • We make it easy to distribute agents geographically. Your agents can work from home, reducing travel time and costs, improving their state of mind and enabling better service levels.
  • Visibility into the process allows you to identify successes and improvement opportunities.
  • Integration with all leading ticketing software, such as: Remedy, Service Desk, ServiceNow, Right Now, RT, and more.
  • Enable self-service updates on ticket or case status directly from the IVR.
  • Automated data entry means accurate information is always available.
  • Extensive reporting capabilities allow you to implement Continuous Process Improvement approaches. Imagine providing better and better service, forever.

021-30022778

Sales dan marketing SALES & MARKETING :
Indra Ilham - Ext. 111
John - Ext. 110

Sales dan marketing WHATSAPP & HANDPHONE : 

DIVATEL - 0851-7306-0800
Ismed S. - 0852-8940-4589
Dipa A. - 0821-1063-2366
Indra Ilham - 0818-188-818-59
John - 0812-1070-3999

Sales dan marketing INTERACTIVE DISPLAY :
Dharma - 0878-7753-7902
Carlo - 0878-8796-8114

Sales dan marketing EMAIL :

[email protected]

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