PT. DIVATEL PRATAMA
Menara Kuningan 6th Floor,
Jl. HR. Rasuna Said Blok X-7 Kav.5
Jakarta Selatan 12940
Telp.: 021-30022778 (Hunting)
Fax : 021-30015956
Aheeva offers a complete family of customizable and flexible products for contact centers to optimize their campaign management and improve their performance.
Exceed your expectations starting today and widen your organization's possibilities!
Aheeva Contact Center Solution :
Aheeva CCS Outbound solution provides :
FOCUS on Aheeva CCS Predictive Dialer !
Aheeva Predictive Dialer algorithms allow for maximum customer contacts, in a minimal amount of time, while targeting precise campaign sales and service objectives.
Over dialing parameters allow agents to be constantly busy, released from manual dialing, and long waits between calls.
Constant dialing adjustment that takes into consideration parameters such as the availability of agents, the probability of the calls' outcome and the call duration.
Optimal dialing that takes into account numerous factors, so that the best time to contact your customers can be established, according to available human resources.
Our Scripting tool allows you to set up your telemarketing or services campaigns in a minimum of time and without any programming skills requirements. Developing and modifying your scripts will not require your IT team.
Our flexible tool also offers the possibility for advanced users to set up more complex options or functionalities.
Aheeva CCS Scripting tool allows you to :
Benefit from a powerful and complete tool adapted to the needs and specificities of your various campaigns
The AheevaCCS Inbound solution allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction.
Aheeva CCS Inbound solution provides :
FOCUS on Aheeva CCS IVR!
Thanks to our IVR, you can offer your customer a personalized greeting. Customers navigate the vocal menus that collect information and allow them to specify their request or direct their call to the agent who is the most competent to meet their needs.
This function allows for call segmentation through interactive exchanges with the customer while maintaining a high-quality level of customer reception and service.
In addition, the IVR reduces the number of calls to your agents by relieving them of simple information requests such as your address, location or business hours.
Increased customer satisfaction and optimized campaigns
The AheevaCCS solution includes sophisticated management tools that allow you to measure the productivity of each aspect of your contact center by supplying you with complete live or historical data.
This information is essential for you to pilot effectively your campaigns, to supervise your agents and to improve the performance of your center. Our tools allow you a better management and process control.
Our supervision module provides the campaign manager with a view of all the campaigns through a secure interface, regardless of the location, simply via an Internet connection.
Managers can access the operational results in real-time and step in remotely.
With Aheeva CCS Supervision tool you can :
You oversee the quantitative and qualitative real-time return
|Realtime Statistics||Realtime Statistics|
|Reports show you the level of success of every campaign thanks to detailed and complete real-time performance data. They provide you with better management and process control. |
AheevaCCS reporting management tool allows you to generate :
Review your success by measuring your performance in detail, in real-time or through historical data
Thanks to our Quality Monitoring tools, make sure that all your agents have the information, the necessary skills, the attitude and the motivation to allow them to use all their potential for attaining your organization's objectives.
Our Quality Monitoring tools include a live listening module, complete audio and video digital recording and an evaluation forms module.
Our live listening module allows you to :
Our audio and video recording module allows you to :
Our evaluation forms module allows you to :
Refine your business perspectives and quickly identify the necessary adjustments for higher performance
For an optimal use of our solutions and to keep the cost of ownership down, we offer two software-based telephones: the Starphone, the main Aheeva softphone for Windows desktops; and the Aheevaphone, a light thin client softphone that runs in an Internet Explorer browser under Windows.
The Starphone provides :
Aheevaphone provides :
|The benefits: |
Optimize the use of the AheevaCCS solution with adapted tools.
|Aheeva Starphone||Aheeva Starphone||Aheevaphone||Aheevaphone|
The AheevaCCS inbound chat solution adds yet another option to provide an excellent customer service to your clients.
The top 10 skills required for a successful live chat agent:
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