PT. DIVATEL PRATAMA
Menara Kuningan 6th Floor,
Jl. HR. Rasuna Said Blok X-7 Kav.5
Jakarta Selatan 12940
Telp.: 021-30022778 (Hunting)
Fax : 021-30015956
Anda dapat menghubungi kami untuk informasi lengkap mengenai layanan DIVATEL Hosted PABX maupun Hosted Callcenter di 021-30022778 atau email di [email protected]
DivaTEL Hosted Call Center solution (cloud-based contact center software) makes it easy to deliver world-class customer service. DivaTEL eliminates the headaches and costs of implementation, support, and management of complex on-premise technologies of the past. The hosted solution combines technology delivery with day-to-day expertise and best-practice consulting. This empowers you to focus on your core business and most valuable asset: your people. Ultimately, your people use the processes and technologies you provide to fulfill the mission of your contact center. This mission drives every key performance indicator: creating happy customers.
Hosted contact centers provide great functionality. For example, if a customer is calling and there are many (at least three) individuals capable of assisting her or him, based on a particular skill, the call can be routed to the first available. In such cases the technology improves your call-handling efficiency and provides a better customer experience by enabling an immediate response. Other reasons to go with a hosted solution include using business intelligence to monitor and prove service levels, provide customer interaction insight, or track the efficiency of a self-service IVR.
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